Polycom VVX-4xx/5xx

The Polycom VVX-4xx/5xx Phone Series are 12-line IP Phones with Color Display, which is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, headset, or speaker.

The Polycom VVX-4xx/5xx Series IP Phones provides a web interface (aka: GUI - Graphical User Interface) for the phone user that allows you to configure some features of your phone by using a web browser.

This article will guide you through the steps for basic configuration to make it work with HOIP.

These steps MIGHT work with other Polycom Models. The examples below are to give guidance in your attempts to provision/configure your Polycom Models. Images and screenshots in this article refer to the VVX-401.

Factory Reset - (if required)

This is an optional step, which will completely wipe the phone

The below steps are an option to be considered, if one the following is observed:

• The phone is on a boot loop and no longer going to the home menu
• The default password or mac password doesn't work
• If it's a 3rd party phone

To factory-reset your device, carry out the following steps

1. Reboot the phone and wait for the starting application.
2. While the phone is in the starting application wait for the cancel button to appear then press it.

3. The phone will show a 7 seconds count down. This is the only open window to press the key combination to go to the hard reset page.

   If the phone model is a

   • VVX series (VVX300, 301, 310, 311, etc): Press and hold 1 3 5 within the 7-second count down until it prompts you to the password page
   • Sound Point IP 335: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page
   • Sound Point IP series (IP550,560,570, etc): Press and hold 4 6 8 and * within the 7-second count down until it prompts you to the password page
   • Conference Phone IP5000, 6000, 7000: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page

4. Enter the device's MAC ID as the password (e.g 0004f28619dc).

5. Press the 2nd soft key that corresponds to the mode or (encoding) to change it to A->abc or a->abc.
6. Then (for example) to select the letter F, press the 3 key three times.

Step 1 - Get the IP address of your phone

1. Press the Home Button Icon on your Polycom Phone.

   

2. On the Display Screen and using the Arrow Keys to scroll and select Settings.

3. Scroll down to Status and hit Select.
4. Scroll down to Network and hit Select.
5. Scroll down to TCP/IP Parameters and hit Select.

This should show your IP Address in the format of xxx.xxx.xxx.xxx (EX: 192.168.0.2)

Step 2 - Logging in to the Phone Web User Interface

1. On your PC, open a Web browser window. (Note: Your PC must be on the same network as the phone.)
2. Enter the IP address in the browser address bar.
   This is the IP address you obtained above

You will now see this screen (see picture):

Step 3 - Configure "Simple Setup" Fields

After successful login of User ADMIN, click on Simple Setup button near the top left side of the screen. You will then need to populate only the Header Fields as the pictured in the below example.

As the example pictured above, enter your information into the following fields:

TIME SYNCHRONIZATION
Alternate SNTP Server:	north-america.pool.ntp.org
Alternate Time Zone:	(your timezone)
SIP SERVER
Address:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
Port:	5160
SIP OUTBOUND PROXY
Address:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
Port:	5160
SIP LINE IDENTIFICATION
Display Name:	How you want your "Caller ID" to be displayed to the Called Party.
Address:	Enter your Extension from the credentials email.
Authentication User ID:	Enter your Extension from the credentials email.
Authentication Password:	Enter your password from the credentials email.
Label:	Your choice on how you want to label your "Line Key" on your phone display

Select SAVE before leaving screen.

If phone reboots, log back in as user ADMIN and continue to Step 4

Step 4 - Configure "SIP" Fields

After completing Step 3, click on Settings button near the top left side of the screen and choose SIP. You will then only need to populater the SIP Fields as the pictured in the below example.

As the example pictured above, enter your information into the following fields:

OUTBOUND PROXY
Address:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
Port:	5160
Transport:	UDPOnly
SERVER 1
Special Interop:	Standard
Address:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
Port:	5160
Transport:	UDPOnly
Expires (s):	3600
Subscription Expires (s):	3600
Register (Radio Button):	Yes
Retry Timeout (ms):	0
Retry Maximum Count:	3
Line Seize Timeout (s):	30

Select SAVE before leaving screen.

If phone reboots, log back in as user ADMIN and continue to Step 5

Step 5 - Configure "LINE" Field

After completing Step 4, click on Settings button near the top left side of the screen and then choose LINES and highlight Line 1. Then you will population the only the Line 1 as the pictured in the below example.

As the example pictured above, enter your information into the following fields:

IDENTIFICATION
Display Name:	(your choice) (This is the name YOU will see on your Phone Display for Line 1)
Address:	Enter your Extension from the credentials email.
Label:	(your choice) Recommend using the same entry from Display Name above.
Type (Radio Button):	Private
Third Party Name:	(leave blank)
Number of Line Keys:	1
Calls Per Line:	Default is "24" - Enter at least "1"
Enable SRTP (Radio Button):	No
Offer SRTP (Radio Button):	No
Require SRTP (Radio Button):	No
Server Auto Discovery:	Disable
AUTHENTICATION
Use Login Credentials (Radio Button):	Enable
Domain:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
User ID:	Enter your Extension from the credentials email.
Password:	Enter your password from the credentials email.
OUTBOUND PROXY
Address:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
Port:	5160
Transport:	UDPOnly
SERVER 1
Special Interop:	Standard
Address:	This will be the domain name sent in your credentials email (ex: pbx-us1.hamsoverip.com)
Port:	5160
Transport:	UDPOnly
Expires (s):	3600
Subscription Expires (s):	3600
Register (Radio Button):	Yes
Retry Timeout (ms):	0
Retry Maximum Count:	3
Line Seize Timeout (s):	30

Select SAVE before leaving screen.

Now with Steps 3 thru 5 provisioned/configured, reboot the phone to bind the changes/additions.

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Written 2022-08-28 by Mark KI5CYA, last updated 2024-08-13 by Dave M7TLB