Support Communication Policy

All communication with our Technical Support team must be conducted through your account at helpdesk.hamsoverip.com. This includes replying to responses, uploading documents, and submitting any additional information.

Please note the following:

• Email notifications are one-way only
  The email you received is from a no-reply address and is sent solely to notify you of updates to your support ticket.

• Do not reply to the email
  Any replies sent to the email address will not be received, seen, or acted upon by our support team.

• To respond or upload documents, you must log in to your Support Center account and interact directly within the ticket.

• Failure to respond through the ticket system will result in the ticket being closed due to non-response.

We appreciate your cooperation and understanding.

Last updated 2025-08-05